In essence: “You have to use one of our techs-who-you-have-knowledge-of-and-cannot-vouch-for-the-quality-of-their-work-and-oh-by-the-way-they’ve-agreed-to-do-the-repair-for-the-rock-bottom-price-that-we-won’t-tell-you-what-it-is or else you must pay the difference yourself”.Ħ.

After some recalcitrance, I was finally connected with said supervisor, who rendered the same explanation. After a brief hold, I was told that Goodman cannot release the actual amount of the rock bottom price.ĥ. Gives new meaning to the term “paying customer”. I called the main Goodman number and was told that they have technicians that have agreed to the rock bottom “you get what you pay for” price, and that if I don’t want to use one of those, I’ll have to pay the difference myself. They said they couldn’t help and directed me to the main Goodman number. I called Goodman’s recall department (which - although staffed by friendly people - is really just a call center). Replacing the pan will require removing that coil, and that’s a two-man job.Ģ. I talked to my HVAC company to determine if there was any way they could affect the repair for less. Since discovering that I am on the hook for $600+ in order for Goodman’s problematic part to be repaired correctly (and which I would think they would want to avoid fixing “on the cheap”, since they apparently didn’t get the original design correct in the first place), I have tried every avenue I could think of to avoid having to foot such a large bill myself: 1. Think: “You totaled your $40,000 vehicle, and the insurance company is only prepared to issue you a check for $20,000”.

Unfortunately, when they filed their claim with Goodman, they determined that only a nominal amount would be disbursed, and that the balance (which was over $600) would have to be covered at my expense. Goodman does allow for these “third-party” repair preferences, and my HVAC company was able to price out the job. As a homeowner, I have specific vendors that I have trusted over the years who know me and my home, and I would prefer to have the repairs effected by the HVAC company that has performed my service for many years. Goodman provides their own technicians to effect these types of repairs - apparently because these dealers are willing to complete the job at a rock bottom price. But unfortunately, my experience has accelerated downhill from there. Initially, I was impressed that they quickly sent out a replacement kit - which took only a couple of days to arrive at my home. I immediately contacted Goodman and found out that my unit was affected.

How good are payne air conditioners